Organizations are embracing agentic artificial intelligence as the next phase of AI adoption, integrating it into employees’ daily workflows while aligning culture, data and role-based training. Kim Basile, CIO of Kyndryl, said the goal is to help employees see AI as an integral part of their roles and to develop practical skills that enhance their work rather than replace them. She shared an adoption road map that aligns training to roles and offers on-demand resources and hands-on environments for testing.
Basile advised using structured skill paths and AI learning hubs that share approved tools and internal success stories. “We do have something called an ‘AI Garage Lab,’ where as new tools are introduced into the industry, I have those in our garage lab, and employees have access to get licenses and tinker with them … and see which tool fits what they need for which customer needs as well,” she said.
At Kyndryl, Basile streamlined the company’s technology landscape by building strategic platforms and consolidating applications, reducing their number from about 1,800 to around 300. This effort helped deliver major productivity gains and ensured significant cost savings.
Basile said that some IT roles have shifted as data and dashboards move toward agentic frameworks. Emerging roles include AI governance leaders, chief trust officers and chief AI officers, particularly in regulated industries like banking and healthcare where compliance and data integrity are critical.
“You still need the traditional engineering mindset, because those people had business process understanding. They understood how the systems were wired, but now you want to supplement and complement them with roles where people are thinking about AI and what AI can do to facilitate and make things move much faster,” Basile said.
In this audio interview with Information Security Media Group, Basile also discussed:
- Real-time risks introduced by autonomous AI agents and the need for continuous monitoring and stronger cyber controls;
- How to unlock underutilized features in existing platforms, such as SAP, to boost efficiency and innovation;
- Strategies for protecting data, systems and trust in a hyperconnected, threat-heavy environment.
Basile leads technology strategy, platform modernization and enterprise AI adoption at Kyndryl. Her work centers on improving employee experience, building governance and scaling practical AI across a global workforce. She previously held leadership roles at Vanguard, Leidos and Lockheed Martin.
