Acquisition of MSP MacSolution Boosts Global Services and Cloud Migration Expertise

JumpCloud purchased the largest managed service provider in the Americas to support the company’s expansion strategy in Brazil and the Latin American region.
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The Boulder, Colorado-area access control vendor said its ties to Sao Paulo, Brazil-based MacSolution had grown so strong that a formal acquisition made sense to deepen collaboration and streamline feedback channels, said Antoine Jebara, general manager of JumpCloud’s MSP business. He said MacSolution will be used to support JumpCloud’s teams globally, enhance professional services, and assist other partners.
“It got to a point where we were so well-integrated that a lot of the feedback from the ground, from Brazil, from the LATAM region, was coming back through MacSolution into our teams,” Jebara told Information Security Media Group. “The conversation of us partnering and becoming part of the same company came about, and it made a lot of sense.”
MacSolution, founded in 2005, employs 23 people and hasn’t disclosed any outside funding. The company has been led since its inception by Bruno Rotiroti, who previously spent nearly five years with Apple support in Brazil. Rotiroti will lead JumpCloud’s Brazil operation moving forward, Jebara said. Terms of the acquisition, which closed in recent weeks, weren’t disclosed, Jebara said (see: JumpCloud Acquires Breez to Enhance Access Control Strategy).
What Made MacSolution an Appealing Acquisition Target
The lines between vendor and partner began to blur, with MacSolution serving as a critical channel for customer feedback, integration and service delivery, which Jebara said led to the question of how the partnership could be deepened. By bringing MacSolution in house, JumpCloud ensures that feedback loops, technical capabilities and service excellence are tightly aligned under a single company structure.
“MacSolution and JumpCloud have been partners for years,” Jebara said. “We kicked our partnership off in 2016. Throughout that time, MacSolution has grown significantly.”
Many Brazilian organizations rely heavily on on-premises infrastructure and legacy identity systems including Active Directory, which Jebara said creates a high-potential environment for companies like JumpCloud to provide modern, cloud-native identity, access and device management. The Brazilian workforce is large and digitally dynamic, but the infrastructure supporting enterprise IT operations is fragmented.
“Brazil is a very, very important hub for us. It’s one of the areas where we’ve seen the most growth in recent years, and we’re expecting to see a lot more growth from Brazil and the broader LATAM region,” Jebara said. “Establishing a hub out of Sao Paulo helps us be on the ground, have local expertise, and be able to support our local partners and our customers way more effectively.”
Rather than maintaining MacSolution as a standalone managed service provider, Jebara said the team will be distributed across JumpCloud’s product, marketing, support, professional services and sales functions to enhance JumpCloud’s existing capabilities. MacSolution will cease to operate as an independent MSP and will be fully absorbed into JumpCloud to avoid competing with MSP partners.
“The MacSolution organization is not going to continue operating as a standalone managed service provider,” Jebara said. “They’re joining us and will help our partners and customers in their own quests to grow their businesses.”
How the Success of the MacSolution Purchase Will Be Measured
MacSolution demonstrated a consistent ability to manage complex IT modernization projects for large enterprises, which Jebara said often involve migrating from on-premises legacy systems to secure, cloud-based architectures. MacSolution developed repeatable playbooks that include everything from designing hybrid identity architectures to helping users and IT teams adapt to new tools and workflows.
“MacSolution developed very deep technical know-how on how to move large enterprises off of on-prem setups and legacy setups into cloud, modern agent, JumpCloud-centric environments,” Jebara said. “They’ve done this over and over again successfully. That expertise that we’ve benefited from as a vendor, partnering with MacSolution, is now brought in house.”
While growth and revenue are important, Jebara said JumpCloud also plans to track partner enablement outcomes, customer satisfaction, net promoter score and adoption of JumpCloud’s services in Brazil and beyond. There will be a special focus on how channel partners perform as a result of the deal, particularly in terms of revenue growth and the effectiveness of new professional services offerings.
“What’s important for us is to make sure that we’re offering a service that our customers and partners are seeing value in, that they’re consuming more of it over time, and that we’re getting effective feedback to continue to improve the platform,” Jebara said.
JumpCloud is open to acquiring organizations that bring unique technology, strong go-to-market capabilities, or geographic reach, especially if those acquisitions support channel partners and don’t conflict with existing strategies. The company made four acquisitions in 2025, including VaultOne in Brazil, which Jebara said signals a readiness to move decisively when the right opportunities arise (see: VaultOne Deal Brings PAM and Compliance Boost to JumpCloud).
“Anything that will help us continue to grow internationally, we will consider,” Jebara said. “That’s not something we’re against exploring.”
