Australian organisations have shown a willingness to invest in new technologies. However, this appetite is being moderated by a heightened sense...
Category: Cloud
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any internet-connected device. They combin...
Seamless communication is a key part of operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) lets you ...
In July 2024, the Australian government announced an AUD $2 billion (US $1.3 billion) investment into a strategic partnership between the Austra...
Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability advantages, making it an attractive option for business...
Hosted IVR is a cloud-based solution that a vendor operates and maintains. The system resides on the vendor’s servers and is delivered over an i...
Black Hat and DEF CON are two of the major security conferences in the U.S., drawing large crowds of cyber and AI decision-makers to Las Vegas. ...
Dialpad’s fast factsStarting price: $15 per user per monthKey features:Unlimited calls and meetings.Multi-level auto attendant.Built-in call ana...
Course Spotlight: Microsoft Cloud Support Associate Professional Certificate on CourseraOur assessment: Best for going from beginner to ready fo...
The public cloud has transformed IT infrastructure, and it continues to do so. In this feature, Drew Robb writing for TechRepublic Premium, prov...