Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support...
Category: Cloud
Backup and recovery are critical in catastrophic cases that affect an organization’s entire Google Cloud account. Having an untouchable, logical...
Apple has played the long game with its generative AI features, opting not to rush into adding AI copilots to devices like rival Microsoft has d...
A disproportionately large portion of Australia’s local companies are struggling to keep up with the pace of global digital adoption and transfo...
In Australia, The Peter MacCallum Cancer Centre and the John Holland Group, an infrastructure and construction firm, have turned to cloud data a...
Australian organisations have shown a willingness to invest in new technologies. However, this appetite is being moderated by a heightened sense...
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any internet-connected device. They combin...
Seamless communication is a key part of operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) lets you ...
In July 2024, the Australian government announced an AUD $2 billion (US $1.3 billion) investment into a strategic partnership between the Austra...
Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability advantages, making it an attractive option for business...