Next-Generation Technologies & Secure Development
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Video
CIO Elliott Cheu on Identity Upgrades, Unified Support and Research-Ready Systems
The University of Arizona is advancing a campus-wide modernization and security agenda by centralizing a previously fragmented IT environment and unifying core platforms that support teaching, research and operations, said Elliott Cheu, CIO at the university.
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The school’s approach builds on major structural changes made in 2024 and 2025, including an IT centralization that expanded central IT from roughly 350 staff to nearly 1,000 and a broad push to standardize tools and governance. A centerpiece of that effort is a wholesale email migration that consolidated more than 200,000 student and alumni Gmail accounts into Outlook to tighten security controls and improve the user experience.
“What we were looking to judge success was security… trying to reduce phishing by tightening controls,” Cheu said.
The migration also reduced duplication across systems and enabled full collaboration features while cutting costs. Cheu said the transition created a predictable risk window that adversaries exploited, leading to a temporary phishing increase, which the university countered with a multi-pronged defense strategy.
The university is also working to reduce operational complexity by consolidating collaboration and identity systems, centralizing ticketing and strengthening governance. Cheu said the university is moving from multiple collaboration platforms toward a more unified model, reducing Active Directory fragmentation and standardizing support through a 24/7 help desk and a single enterprise ticketing system.
In this video interview with Information Security Media Group, Cheu also discussed:
- How centralizing endpoint management, networks and core infrastructure improves security and visibility across a large campus;
- How mobile credentials and NFC upgrades enable a more secure, flexible digital identity experience for students and staff;
- How the university is enabling research computing and security, including compliant environments and progress toward CMMC Level 2.
Cheu leads the university’s central IT organization, overseeing modernization, cybersecurity, research enablement and governance initiatives that support students, faculty and staff across the campus.

