Identity security is still one of the most underinvested areas of cybersecurity across the healthcare sector, regardless of the depth of cyber resources available to many different types and sizes of entities, said Hugo Lai, CISO at Temple University Health System.
While adversaries still target zero-day vulnerabilities, “many are going back to phishing and trying to target the identities within your organization,” he said. “They look for vulnerable individuals within your organization or in third parties that have access to your environment,” he said. “Spending on security and identity is a good way to close some of these gaps.”
One critical area is identity verification, an area in which many healthcare organizations should be paying closer attention, he said. “When we look at some of the breaches that have happened in the last 12 months or so – like by Scattered Spider – a lot of these groups are targeting your service desk and try to impersonate your employee’s identity to reset passwords to gain access to your systems,” he said.
“So, having a robust identity verification process in place, not just for your service desk, but for other business processes that depend on having robust identity verification” is critical, he said.
In this audio interview with Information Security Media Group at the HealthSec USA 2025 conference in Boston (see audio link below photo), Lai also discussed:
- Ways to improve identity verification practices;
- Potential benefits and challenges of implementing a zero trust framework;
- Biomedical device cybersecurity pain points;
- Data privacy and security considerations involving the use of artificial intelligence tools in healthcare.
Lai is the CISO of Temple University Health System, which offers primary, specialty and urgent care through several hospitals and other medical care facilities throughout the city of Philadelphia and surrounding region. Lai has experience leading cybersecurity programs for healthcare organizations of different sizes. Prior to transitioning to healthcare, he was a cybersecurity consultant at Booz Allen Hamilton and one of the “Big Four” consulting firms supporting commercial and government clients.